Cover Page
00
Cover Story
01
Content
02
OUR BANK
About Us
04
About this Report
06
Financial Highlights
08
A Snapshot of the Bank
09
Our Products
10
OUR LEADERSHIP
Chairman’s Message
16
Chief Executive Officer’s Review
20
Board of Directors
24
Corporate Management
30
Chief Managers
32
Senior Management
34
OUR VALUE CREATION STORY
Operating Environment
39
Stakeholder Needs and Expectations
42
Material Matters
45
Our Value Creation Model
48
Delivering on Our Strategic Ambitions
50
Approach to Sustainability
54
Managing our Risks
58
HOW WE PERFORMED
Financial Capital
70
Social and Relationship Capital
74
Manufactured Capital
82
Human Capital
84
Natural Capital
88
Intellectual Capita
91
CORPORATE GOVERNANCE AND STEWARDSHIP
Message from the Chairman on Corporate Governance
94
Governance and Compliance
95
Compliance Status
99
Report of the Board Integrated Risk Management Committee
127
Report of the Board Audit Committee
128
Report of the Board Human Resources and Remuneration Committee
131
Report of the Board Selection and Nomination Committee
132
Report of the Board Related Party Transactions Review Committee
133
Report of the Board Strategic Planning Committee
134
Report of the Board Credit Committee
135
FINANCIAL PERFORMANCE
Financial Calendar
137
Annual Report of the Board of Directors on the Affairs of the Bank
138
Directors’ Statement on Internal Control over Financial Reporting
148
Independent Assurance Report
150
Chief Executive Officers’ and Chief Financial Officers’ Responsibility Statement
151
Statement of Directors’ Responsibility for Financial Reporting
152
Independent Auditors’ Report
153
Statement of Comprehensive Income
156
Statement of Financial Position
157
Statement of Changes in Equity
158
Statement of Cash Flows
159
Notes to the financial statements
160
SUPPLEMENTARY INFORMATION
Ten Years at a Glance
243
Disclosures as per Pillar III of Banking Act No. 1 of 2016, Capital Requirements under Basel III
246
Sources and Utilisation of Income
254
Quarterly Performance of the Bank
255
Investor Relations
256
Abbreviations
267
Glossary of Terms
269
25th Annual General Meeting
275
Note
276
Corporate Information
277